Care Options: Primary Care, Urgent Care, and Emergency (2024)

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  • Emergency Care
  • Convenient Care Clinics
  • Primary and Preventive Care
  • Virtual Care

If you’re experiencing a medical emergency, call 911. For immediate help with a mental health crisis, call 988.

The Care You Need, When You Need It

When you or someone in your life is sick or hurt, every second counts. You need to decide quickly how serious things are and where you should go for medical care.

We’re here when you need us, whether that’s visiting:

  • Your primary care provider
  • A convenient care clinic (also called urgent care)
  • An emergency department

Our Commitment to Diversity, Equity & Inclusion

We are committed to a culture of inclusivity and belonging, equitable care delivery, and economic prosperity for all patients, families, employees, clinicians, and members of our community. Find out howwe are working to ensure that we honor the dignity of all people.

Already a Baystate Health Primary Care Patient?

Make an appointment with your primary care provider on our website or through the MyBaystate Patient Portal.

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What Kind of Care Do You Need?

  • Primary Care
  • Emergency
  • Convenient Care

Primary Care

When You Need Routine Care or a Screening Visit

Visiting your primary care provider (PCP)is the best way to prevent illness. Your PCP should be your first choice for routine medical care and for non-life-threatening urgent illnesses or injuries.

Call your primary care practice if you have:

  • Cough, cold, flu
  • Ear infections or sore throat
  • Skin problems
  • Urinary tract infections or pain or burning when urinating
  • Chronic conditions like allergies and asthma
  • Issues with control of chronic conditions (for example: arthritis, COPD, heart disease, high blood pressure, diabetes, obesity)

Current Baystate Health patients can schedule in-person and virtual appointmentswith their primary care providers through the MyBaystate Patient Portal. You can also schedule an appointment online.


If your situation requires immediate medical treatment, call 911 or go to the nearest emergency room. For immediate help with a mental health crisis, call 988.

When You Need Immediate Medical Treatment

Hospital emergency rooms (ER) provide medical care 24/7. Their specially trained staff has the tools to handle complex, urgent medical needs.

Go to the ER for:

  • Severe bleeding
  • Chest pains
  • Inability to breathe
  • Severe eye injuries
  • Head, spinal cord or back injuries
  • Broken bones
  • Severe stomach pain
  • Sudden change in mental state, sudden severe headache, and other signs of stroke symptoms

Many ERs, including the five Baystate Health ERs, are often seeing large numbers of people with the flu and COVID-19. If you have symptoms from either that require emergency care, call your primary careprovider before heading to the ER.

Convenient Care

When You Need to be Seen Quickly but It’s Not an Emergency

Convenient care (or urgent care) centers are same-day clinics that can handle a range of non-emergency medical issues.

They see people who need to be seen quickly but their conditions aren’t considered emergencies. Convenient care centers are also good options when your primary care provider isn't available.

You can visit a convenient care clinic for help with:

  • Colds, coughs, flu, fever, sore throat
  • Asthma and upper respiratory problems
  • Severe cuts that require stiches
  • Rash, skin and eye infections
  • Urinary tract infections/ pain or burning when urinating
  • Earaches
  • Migraine headaches
  • Strains and sprains
  • Stomach pain, nausea, diarrhea, vomiting

With convenient care locationsthroughout western Massachusetts, we can provide the convenient medical care you need. Walk-in visits are always welcome.

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Convenient Care or ER — Where Should You Go?

You’ve hurt yourself and you're bleeding. Or maybe you woke up and something doesn’t feel right. Your first thought may be to go to the emergency room. And you might need to. Or maybe you should visit a convenient care (or urgent care) center.

Learn the Difference

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Get Care at Home

Our home health team helps people recover at home safely and quickly from illness, accident, or surgery. And our hospice group has a network of caregivers available to support patients and their families facing serious or life limiting illnesses.

Learn About Care at Home

Care Options: Primary Care, Urgent Care, and Emergency (8)

Need a Primary Care Provider?

Your relationship with your primary care provider is a key to staying healthy. If you don't have a primary care provider, we can help you find one.

Find a Primary Care Provider

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Specialty Care at Baystate Health

From primary care to specialized surgery, we provide a wide range of medical services across western Massachusetts.

Find a Location

Patient & Visitor Quick Links

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Get where you need to be, whether you're visiting our main hospital or one of our other facilities. Learn more about what to expect in the hospital, find support services, and more.

  • Staying at the Hospital
  • Parking and Directions
  • Visiting Hours and Policies
  • Patient Resources and Support Groups

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Care Options: Primary Care, Urgent Care, and Emergency (2024)


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